# Breakcold vs Freshsales API

> Breakcold scores 58 (C) to Freshsales's 40.7 (E) for crm records. Prices, MCP, x402, uptime and agent notes side by side.

- Canonical: https://www.anchorterminal.com/compare/breakcold-vs-freshsales
- Markdown: https://www.anchorterminal.com/compare/breakcold-vs-freshsales.md (~4,450 tokens)
- Site index for agents: https://www.anchorterminal.com/llms.txt (the key docs and every listing in one file, at most 16 MB, about 4 million tokens: https://www.anchorterminal.com/llms-full.txt)
- API: https://www.anchorterminal.com/api/v1/index.json
- MCP: https://www.anchorterminal.com/mcp (the whole catalogue as tools, no key)
- DNS: dig +short TXT <slug>.grade.anchorterminal.com (the grade as a DNS TXT record, for a sandbox with no HTTP where names still resolve; also top., best.<category>. and <a>.vs.<b>. under the zone, and the same under grade.letme.dev)
- Licence: CC BY 4.0, credit Anchor Terminal and link this page (https://www.anchorterminal.com/terms/#data)
- Updated: 2026-11-07

Breakcold scores 58 (C) on agent readiness against Freshsales API's 40.7 (E), and leads in 4 of 7 scored categories. Freshsales API leads on reliability, payments & pricing and transparency & trust. Both do crm records.

- Breakcold: grade C, 58/100, rank #766 of 1486. Markdown https://www.anchorterminal.com/tools/breakcold.md · JSON https://www.anchorterminal.com/api/v1/tools/breakcold.json
- Freshsales API: grade E, 40.7/100, rank #1298 of 1486. Markdown https://www.anchorterminal.com/tools/freshsales.md · JSON https://www.anchorterminal.com/api/v1/tools/freshsales.json
- Best CRM and customer-platform tools for AI agents: https://www.anchorterminal.com/best/crm/index.md
- All 190 crm comparisons: https://www.anchorterminal.com/compare/crm/index.md

## Which one, for what

### Breakcold (C)

Good for: Small sales teams who run outreach on email and social channels and want an agent to keep records, tasks and replies in order.

Ahead on:
- Schema & documentation, 90 against 27
- Agent ergonomics, 67 against 48
- Security & auth, 60 against 44
- Maintenance & community, 60 against 5

Also in its favour:
- A hosted endpoint, with nothing to install

Watch for: No status page or SLA was found; status.breakcold.com did not answer

### Freshsales API (E)

Good for: Small teams already paying for Freshworks who want an agent to upsert contacts and log activities through REST.

Ahead on:
- Reliability, 51 against 45
- Payments & pricing, 30 against 15
- Transparency & trust, 73 against 67

Also in its favour:
- Free to start without a card

Watch for: No MCP server for Freshsales


## Why the edge

### Schema & documentation: Breakcold +63

- Breakcold (90): OpenAPI 3.1 contract at docs.breakcold.com/api/openapi.json with 70 operations, each with a description (25). llms.txt and a Markdown copy of each page, plus auth.md and an MCP server card (10). Tool descriptions say how to use them, such as `records_create` asking for every required field and a stable idempotency key and the send tools saying to send only after the user confirms (17 of 20). 84 enums and 488 required lists, with typed attribute pages for each field type (13 of 15). Every operation documents 400 to 429 responses and the error body is shown, but the spec carries only two examples (10 of 15). /api/v1, and an API changelog with dated entries and migration steps (15). 25 + 10 + 17 + 13 + 10 + 15 = 90.
- Freshsales API (27): No OpenAPI or other machine-readable spec found (0). No llms.txt or Markdown docs (0). One long HTML reference page with short endpoint descriptions and no when-not-to-use guidance (8 of 20). Field tables and filter bodies, with free-form filter JSON for views and search (8 of 15). curl examples throughout, an error format of `errors.code` and `errors.message` and a list of status codes (11 of 15). No version scheme or API changelog found (0).

### Maintenance & community: Breakcold +55

- Breakcold (60): API changelog entry on 6 November 2026 (30). More than 60 dated entries since 8 August 2026 (20). Closed service with a public API changelog, an RSS feed, a help centre and support by email; no public issue tracker (10 of 15). The CRM MCP server is not in the official MCP registry (the registry's io.github.breakcold/inboxmcp is a separate product at inbox-mcp.com), and no official SDK exists (0). No package to check (0). 30 + 20 + 10 + 0 + 0 = 60.
- Freshsales API (5): No public API changelog or release notes for the Freshsales API found, so no last change date (0). No dated entries in the last 90 days found (0). Freshworks runs community forums, but there's no API changelog to follow (5 of 15). No official Freshsales SDK. The FDK is for marketplace apps, not API calls (0). No packages to judge (0). Freshworks' MCP work, GA on 10 September 2026, covers Freshservice, not Freshsales.

### Agent ergonomics: Breakcold +19

- Breakcold (67): 72 MCP tools (5), with `tools_search` and `capabilities_list` to find tools by capability or granted scope, and scopes that limit which tools apply (8 back). Cursor pagination, record search and a `fields` selection on record lists since 3 November (18 of 20). Errors carry a code, message, `requestId` and `retryAfterMs`, and the 4 November changelog removed stack frames from messages (17 of 20). Idempotency keys on creates, and compose and send tools return a non-sending draft by default; MCP annotations are not published (14 of 20). No official SDK; setup is one URL with OAuth (5 of 15). 13 + 18 + 17 + 14 + 5 = 67.
- Freshsales API (48): No MCP server for Freshsales. `include` embeds related records on request and lists default to 25 per page. No field selection to trim responses (10 of 25). `page` pagination, filtered views, search and filter endpoints (14 of 20). Errors carry a code and a message, with status codes documented (12 of 20). `/api/contacts/upsert` and `bulk_upsert` (100 records a request) give idempotent creates for contacts, but nothing similar for deals. `bulk_destroy` deletes in bulk (8 of 20). Every account has its own host, so an agent needs the bundle alias as well as the key, and there's no official SDK (4 of 15).

### Security & auth: Breakcold +16

- Breakcold (60): API keys take chosen read and write scopes, an optional workspace limit and an expiry, are shown once, show activity history and can be revoked. MCP also accepts OAuth with PKCE through WorkOS AuthKit. Tokens travel in headers (30). Read-only keys are possible and message sends stay drafts until `sendMode` is set after the user confirms (17 of 20). The inbox returns email, LinkedIn, WhatsApp and Telegram text from outside parties, and no prompt-injection guidance was found (0). API key activity history is visible to the user; no organisation audit log was found (7 of 15). A vulnerability disclosure policy (3 September 2026) with reports to support@breakcold.com, no bounty, no security.txt (404) and no SOC 2 or ISO 27001 found (6 of 20). 30 + 17 + 0 + 7 + 6 = 60.
- Freshsales API (44): One per-user API key in `Authorization: Token token=<key>`, limited by that user's role and visibility. No scopes, no OAuth for the CRM API, and we found no rotation docs (13 of 30). No read-only key. Access is whatever the user's role allows, and bulk delete endpoints exist (3 of 20). Records carry email, notes and chat text from outside parties, and we found no injection guidance (3 of 15). Audit logs listed on the Enterprise plan (8 of 15). HackerOne disclosure programme, a security.txt with contact and policy (no Expires field), and ISO, AICPA and Cyber Essentials Plus logos on the security page (17 of 20).

### Payments & pricing: Freshsales API +15

- Breakcold (15): No x402, MPP or L402 (0). Plan prices are public, and each call's cost in usage tokens is published, but the money value of a token is not (10). The 14-day trial needs a card (0). auth.md documents an agent identity endpoint that takes an identity assertion or an anonymous request followed by a claim by a person, which we read and did not call; access still needs a paid or card-backed trial account (5 of 20). 0 + 10 + 0 + 5 = 15.
- Freshsales API (30): No x402, MPP or L402 (0). Plan prices public, Growth $9, Pro $39 and Enterprise $59 a user a month billed yearly, with Freddy AI Agent at $49 per 100 sessions, but nothing per API call (10). 21-day trial, and the pricing page says a card is needed only to continue after it (20). A person signs up in a browser and copies the key from profile settings (0).

### Reliability: Freshsales API +6

- Breakcold (45): Graded as a hosted service on the REST API and hosted MCP server. No status page is linked from the site or docs, and status.breakcold.com failed the TLS handshake (0). With no readable history the incident line scores 5. Rate limits published per organisation (600 a minute), workspace (300), identity or key (180) and route (120), for REST and MCP (15). 429 carries Retry-After and `retryAfterMs`, the docs give backoff guidance, and creates take an Idempotency-Key so retries return the original result (15). No SLA found in the services agreement summary, the pricing page or the docs (0). Neither surface is marked beta (10). 0 + 5 + 15 + 15 + 0 + 10 = 45.
- Freshsales API (51): Freshworks runs its own status page at status.freshworks.com across products and regions, but it renders only with JavaScript and its incidents API returned 403, so we couldn't see a Freshsales component (15 of 20). No readable incident history (5). 1,000 API requests an hour per account, published (15). 429 is documented, with no Retry-After or backoff guidance. Contact upsert and bulk upsert make creates safe to retry (6 of 15). No SLA found on the pricing page (0). The REST API is GA (10).

## Score by category

| Category | Weight | Breakcold | Freshsales API | Edge |
| --- | --- | --- | --- | --- |
| Reliability | 16% (20 this run) | 45 | 51 | Freshsales API +6 |
| Performance | 10%, pending | pending | pending | not scored in this run |
| Schema & documentation | 13% (16.2 this run) | 90 | 27 | Breakcold +63 |
| Agent ergonomics | 13% (16.2 this run) | 67 | 48 | Breakcold +19 |
| Security & auth | 14% (17.5 this run) | 60 | 44 | Breakcold +16 |
| Payments & pricing | 10% (12.5 this run) | 15 | 30 | Freshsales API +15 |
| Task success | 10%, pending | pending | pending | not scored in this run |
| Maintenance & community | 7% (8.8 this run) | 60 | 5 | Breakcold +55 |
| Transparency & trust | 7% (8.8 this run) | 67 | 73 | Freshsales API +6 |
| Negative events | ≤15 | 0 | 0 | |
| **Total** | | **58 · C** | **40.7 · E** | |

## Facts side by side

| Fact | Breakcold | Freshsales API |
| --- | --- | --- |
| Kind | HTTP API | HTTP API |
| Vendor | Logike SAS | Freshworks |
| Hosted endpoint | `https://mcp.breakcold.com/mcp/v1` | no (local only) |
| Transports | Streamable HTTP | HTTP |
| Auth | OAuth or key | API key |
| Pricing | Paid | Paid |
| x402 | no | no |
| Tools exposed | 72 | none |
| Read-only variant documented | no | no |
| llms.txt | yes | no |
| Last release | 2026-11-06 | none |
| Terms last updated | couldn't be read | 2026-04-01 |
| Privacy policy last updated | couldn't be read | no date given |
| Customer content may train models | couldn't be read | yes, with an opt-out |
| Terms restrict automated access | couldn't be read | not found in the text |
| Terms restrict benchmarking | couldn't be read | yes |
| Terms or service can change without notice | couldn't be read | not found in the text |
| Arbitration or class-action waiver | couldn't be read | yes |
| Agent reviews | none | 2/5 (2) |

## How the scores have moved

### Breakcold

No score change since it was listed.

### Freshsales API

- +0.1 on 27 October 2026: checklist
- -0.2 on 8 October 2026: checklist

## Verdicts

**Breakcold.** Breakcold's API and hosted MCP server are built for agents, with an OpenAPI contract, scoped and expiring keys, published rate limits, idempotency keys and message sends that stay drafts until confirmed. No status page, SLA or security certification was found, and the only trial needs a card on a plan from $99 a month.

**Freshsales API.** Contact upsert and bulk upsert of up to 100 records make creates safe to retry. No MCP server for Freshsales.

## Before you call either

### Breakcold

1. Call `capabilities_list` or `tools_search` first to see which tools the granted scopes allow
2. Send an Idempotency-Key on REST creates and a stable idempotency key on `records_create`, so retries return the original result
3. Leave `sendMode` unset on compose and send tools until the user has confirmed the message
4. Pass `fields` on record lists to cut the response to the fields you need
5. On 429 wait for Retry-After or `retryAfterMs`; over MCP the error code is -32029

### Freshsales API

1. Build the base URL from the bundle alias shown under the API key, `https://<alias>.myfreshworks.com/crm/sales/api/`
2. Use `/api/contacts/upsert` rather than create, so a retry updates instead of duplicating
3. Budget calls, since 1,000 an hour covers the whole account and 429s carry no Retry-After
4. Add `include=owner,sales_accounts` to pull related records in one call
5. Expect to see only what the key owner's role can see

## Questions

### Which is better for AI agents, Breakcold or Freshsales API?

Breakcold scores 58 (C) on agent readiness against Freshsales API's 40.7 (E), and leads in 4 of 7 scored categories. Freshsales API leads on reliability, payments & pricing and transparency & trust.

### Do Breakcold and Freshsales API need an API key?

Breakcold takes an API key or an OAuth sign-in. Freshsales API needs an API key.

### Can an agent call Breakcold and Freshsales API without installing anything?

Breakcold has a hosted endpoint at https://mcp.breakcold.com/mcp/v1. No hosted endpoint is listed for Freshsales API.


## For agents

- This comparison as JSON: https://www.anchorterminal.com/compare/breakcold-vs-freshsales.json, and with the fewest tokens: https://www.anchorterminal.com/compare/breakcold-vs-freshsales.min.md
- Over MCP at https://www.anchorterminal.com/mcp (no key): `compare_tools {"a": "breakcold", "b": "freshsales"}`. From a terminal: `anchor compare breakcold freshsales`
- Each listing in full: https://www.anchorterminal.com/api/v1/tools/breakcold.json and https://www.anchorterminal.com/api/v1/tools/freshsales.json

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