{ "meta": { "attribution": "Anchor Terminal (https://www.anchorterminal.com)", "docs": "https://www.anchorterminal.com/docs/", "generatedAt": "2026-10-10", "license": "CC-BY-4.0", "method": "https://www.anchorterminal.com/benchmark/", "methodology": "0.4", "openapi": "https://www.anchorterminal.com/openapi.json", "preview": false, "run": "2026-10-01", "runLabel": "October 2026 research run" }, "tool": { "slug": "sugarcrm", "name": "SugarAI (SugarCRM)", "vendor": "SugarAI Software Inc.", "vendorUrl": "https://sugarai.com", "kind": "http-api", "category": "crm", "summary": "SugarAI, formerly SugarCRM, sells the Sugar Sell, Serve and Enterprise CRM applications, hosted on SugarCloud or installed on-site. Agents reach records through a versioned REST API (v11.27 in release 26.1) on each customer instance, with a legacy SOAP API.", "url": "https://www.anchorterminal.com/tools/sugarcrm", "markdownUrl": "https://www.anchorterminal.com/tools/sugarcrm.md", "slimMarkdownUrl": "https://www.anchorterminal.com/tools/sugarcrm.min.md", "jsonUrl": "https://www.anchorterminal.com/api/v1/tools/sugarcrm.json", "license": "Proprietary service under the SugarAI Customer Terms of Service", "transports": [ "http" ], "packages": [], "auth": "oauth", "authNotes": "Access follows a sales contract. An admin creates a Sugar user, and the caller POSTs that user's username and plaintext password to `/rest/v11_27/oauth2/token` with `grant_type` `password`. The default `client_id` is `sugar` with an empty secret, and an admin can create other OAuth keys. The token goes in the `OAuth-Token` header, lasts 60 minutes by default and is renewed with a refresh token valid for up to two weeks. The reference says there is no scope implementation, so a token has the user's roles and teams. An admin can obtain a token as another user through `/oauth2/sudo/:user_name`. SugarCloud instances must use SugarIdentity.", "pricing": "paid", "pricingNotes": "Sugar Sell costs $68 (Standard+), $98 (Advanced+) or $155 (Premier+) a user a month, billed annually. No free tier or self-serve trial was found, and the site asks visitors to book a demo or contact sales. API calls are not priced separately. Sandboxes are included on Sell Standard and above per the SugarCloud Offerings page, and are provisioned through a support case (https://sugarai.com/pricing, checked 2026-10-09).", "priceSummary": "$68 / seat-mo", "where": "local", "x402": { "level": "no", "evidence": "No x402, MPP or L402 in the Developer Guide, the Postman collection or the pricing page (checked 2026-10-09).", "endpoints": [] }, "toolCount": null, "popularity": { "githubStars": null, "npmWeekly": null, "pypiWeekly": null, "asOf": "2026-10-09" }, "docsUrl": "https://support.sugarai.com/documentation/sugar_developer/sugar_developer_guide_26.1/integration/web_services/", "capabilities": [ "crm.records", "crm.search", "crm.pipeline", "crm.activities" ], "tags": [ "hosted", "on-site", "closed-source", "oauth", "rest", "soap", "sales-led", "status-page", "soc2", "iso27001", "security-txt" ], "graded": true, "anchor": { "graded": true, "score": 49.5, "grade": "D", "agentReady": false, "rank": 793, "ranked": true, "rankOf": 950, "categoryRank": 13, "methodology": "0.4", "run": "2026-10-01", "scores": { "ergonomics": 69, "maintenance": 22, "payments": 10, "reliability": 61, "schema": 48, "security": 51, "transparency": 71 }, "pending": [ "performance", "tasks" ], "breakdown": [ { "key": "reliability", "name": "Reliability", "weight": 16, "effectiveWeight": 20, "score": 61, "points": 12.2, "reason": "Read with the hosted lines, for the SugarCloud REST API. Status page at status.cloud.sugarai.com on Better Stack with more than 100 components by region and cluster, and incident history (20). The RSS feed shows about 18 dated incidents between 15 July and 4 October 2026, most of them one to three minutes on a single cluster. The longest were 41 minutes on Sugar Cloud Premium DE 02 on 21 September and 39 minutes on US 02 on 16 July. On 24 July, 15 services including SugarIdentity global login and eight US clusters were down for about 11 minutes. No outage of an hour was found, and the wide one is why this sits below the minor band (14 of 30). The SugarCloud Policy Guide gives 20 requests a second as the level above which traffic may be blocked, and ends SELECT queries after 120 seconds. The limit is enforced at Sugar's discretion (12 of 15). No 429 or Retry-After behaviour is documented. Blocked traffic is lifted through a support case. Upsert by `sync_key` and a 409 `edit_conflict` error give some retry safety (5 of 15). No SLA was found in the Customer Terms of Service, which do not warrant uninterrupted service (0). The REST API is GA and versioned (10)." }, { "key": "performance", "name": "Performance", "weight": 10, "effectiveWeight": 0, "pending": true, "points": 0, "reason": "Pending. Latency is measured per call by our probes, which haven't run yet, so this run doesn't score it. Its weight is shared across the assessed categories until the first probe window closes." }, { "key": "schema", "name": "Schema \u0026 documentation", "weight": 13, "effectiveWeight": 16.25, "score": 48, "points": 7.8, "reason": "No OpenAPI file was found. The published Postman collection holds 40 sample requests, and each instance serves its own reference at `/rest/v{version}/help` and a `/metadata` endpoint, which we could not read without an instance (8 of 25). `llms.txt` on support.sugarai.com returned 404 and no Markdown docs were found (0). The 26.1 Developer Guide lists 350 endpoint pages. The five sampled carry an overview and a summary, and the filter page warns about unindexed filters, but none says when not to use an endpoint (11 of 20). Arguments are tabled with type and required flag. Record bodies are described only as `\u003crecord field\u003e`, and filters are a free-form expression (7 of 15). Every sampled page has a request and response example, and a separate page lists 21 exception classes with HTTP codes and error labels. The examples carry dates from 2013 and 2014 (10 of 15). The API is versioned in the path, a table maps each Sugar release to its REST version, and each endpoint page has a change log. No dated API changelog was found (12 of 15)." }, { "key": "ergonomics", "name": "Agent ergonomics", "weight": 13, "effectiveWeight": 16.25, "score": 69, "points": 11.21, "reason": "List and filter calls take `fields`, `view` and `max_num`, with a default of 20 records (20 of 25). `offset` and `next_offset` pagination, 13 filter operators with `$and` and `$or`, `order_by`, `q`, and count endpoints (20). Errors return JSON with `error` and `error_message`, and the exceptions page maps 21 classes to HTTP codes including 409, 412, 413 and 422 (14 of 20). No idempotency keys. The `/integrate` endpoints upsert by `sync_key`, and updates can fail with 409 `edit_conflict` (10 of 20). Few required parameters. The only official client found is `ventana`, a JavaScript client on GitHub last pushed on 16 January 2026, so there are not SDKs in two languages (5 of 15)." }, { "key": "security", "name": "Security \u0026 auth", "weight": 14, "effectiveWeight": 17.5, "score": 51, "points": 8.93, "reason": "Tokens come from an OAuth 2.0 password grant that sends a user's username and plaintext password. The default `client_id` is `sugar` with an empty secret, the reference says there is no scope implementation, and an admin can obtain a token as any user through `/oauth2/sudo/:user_name`. Access tokens last 60 minutes and refresh tokens up to two weeks, both configurable in SugarIdentity (12 of 30). A token is limited by the user's roles and teams. No read-only token type or confirmation step for destructive calls was found (10 of 20). Records hold emails, notes and case text, and no prompt-injection guidance was found (3 of 15). SugarIdentity keeps an exportable audit log of logins, record audit endpoints exist (`/:module/:record/audit`), and access logs are available in SugarCloud Insights (10 of 15). security.txt is valid until 1 April 2027. The trust page lists SOC 2 Type II, ISO/IEC 27001:2022 and a CSA STAR listing, and the security FAQ states a bug bounty programme and patch targets of 14 days for critical flaws. The advisories page is closed to us by robots.txt and was not read (16 of 20)." }, { "key": "payments", "name": "Payments \u0026 pricing", "weight": 10, "effectiveWeight": 12.5, "score": 10, "points": 1.25, "reason": "No x402, MPP or L402 (0). Plan prices are public for Sugar Sell, at $68, $98 and $155 a user a month billed annually, with Precision+ bundles quoted by sales and nothing per call (10). No free tier or self-serve trial was found. The site's buttons ask for a demo, and a 30-day Evaluation Agreement exists for evaluations Sugar arranges (0). A person buys through sales and an admin creates the user an agent logs in as (0)." }, { "key": "tasks", "name": "Task success", "weight": 10, "effectiveWeight": 0, "pending": true, "points": 0, "reason": "Pending. Task success needs the category task suites run through each tool, which haven't run yet, so this run doesn't score it. Its weight is shared across the assessed categories until then. A data provider's data-quality score is published on its listing now and becomes half of this category when it's scored." }, { "key": "maintenance", "name": "Maintenance \u0026 community", "weight": 7, "effectiveWeight": 8.75, "score": 22, "points": 1.93, "reason": "The newest dated evidence of an API release is the 26.1 Developer Guide, whose REST pages are stamped 15 May 2026, 147 days before the check. That is a page stamp, not a release date, and release notes were not reached (10 of 30). Three releases in the last 90 days were not established (0). The support site and its policy pages are current, with a support portal. The SugarClub community answered with a bot check and was not read (7 of 25). No current SDKs in several languages. `ventana` was pushed on 16 January 2026 and the Postman collection is dated 14 August 2025 (5 of 15). No package was checked on a registry (0)." }, { "key": "transparency", "name": "Transparency \u0026 trust", "weight": 7, "effectiveWeight": 8.75, "score": 71, "points": 6.21, "note": "editorial 71, provenance 70", "reason": "Closed service with clear terms that name the contracting entity by region, SugarAI Software Inc. for most customers (15). The Customer Terms of Service and DPA of 7 April 2026, the security FAQ of August 2025 and the trust page agree on 120 days of access after termination followed by deletion, regional hosting on AWS and 30-day backups. The AI Supplemental Terms say customer input and output are not used to train third-party or public models without consent, and allow deidentified aggregate use (25 of 30). An end-of-support plan gives each on-site version 24 months with dated ends, SugarCloud upgrades come with seven days' notice, and older REST versions stay available. No API deprecation policy with notice periods was found (14 of 20). The sub-processor list names each company with country and service, OpenAI among them for AI capabilities, and the DPA sets 30 days' prior notice of sub-processor changes under the standard contractual clauses (17 of 20)." } ], "assessment": { "date": "2026-10-09", "basis": "public evidence", "confidence": "medium", "notes": { "ergonomics": "List and filter calls take `fields`, `view` and `max_num`, with a default of 20 records (20 of 25). `offset` and `next_offset` pagination, 13 filter operators with `$and` and `$or`, `order_by`, `q`, and count endpoints (20). Errors return JSON with `error` and `error_message`, and the exceptions page maps 21 classes to HTTP codes including 409, 412, 413 and 422 (14 of 20). No idempotency keys. The `/integrate` endpoints upsert by `sync_key`, and updates can fail with 409 `edit_conflict` (10 of 20). Few required parameters. The only official client found is `ventana`, a JavaScript client on GitHub last pushed on 16 January 2026, so there are not SDKs in two languages (5 of 15).", "maintenance": "The newest dated evidence of an API release is the 26.1 Developer Guide, whose REST pages are stamped 15 May 2026, 147 days before the check. That is a page stamp, not a release date, and release notes were not reached (10 of 30). Three releases in the last 90 days were not established (0). The support site and its policy pages are current, with a support portal. The SugarClub community answered with a bot check and was not read (7 of 25). No current SDKs in several languages. `ventana` was pushed on 16 January 2026 and the Postman collection is dated 14 August 2025 (5 of 15). No package was checked on a registry (0).", "payments": "No x402, MPP or L402 (0). Plan prices are public for Sugar Sell, at $68, $98 and $155 a user a month billed annually, with Precision+ bundles quoted by sales and nothing per call (10). No free tier or self-serve trial was found. The site's buttons ask for a demo, and a 30-day Evaluation Agreement exists for evaluations Sugar arranges (0). A person buys through sales and an admin creates the user an agent logs in as (0).", "reliability": "Read with the hosted lines, for the SugarCloud REST API. Status page at status.cloud.sugarai.com on Better Stack with more than 100 components by region and cluster, and incident history (20). The RSS feed shows about 18 dated incidents between 15 July and 4 October 2026, most of them one to three minutes on a single cluster. The longest were 41 minutes on Sugar Cloud Premium DE 02 on 21 September and 39 minutes on US 02 on 16 July. On 24 July, 15 services including SugarIdentity global login and eight US clusters were down for about 11 minutes. No outage of an hour was found, and the wide one is why this sits below the minor band (14 of 30). The SugarCloud Policy Guide gives 20 requests a second as the level above which traffic may be blocked, and ends SELECT queries after 120 seconds. The limit is enforced at Sugar's discretion (12 of 15). No 429 or Retry-After behaviour is documented. Blocked traffic is lifted through a support case. Upsert by `sync_key` and a 409 `edit_conflict` error give some retry safety (5 of 15). No SLA was found in the Customer Terms of Service, which do not warrant uninterrupted service (0). The REST API is GA and versioned (10).", "schema": "No OpenAPI file was found. The published Postman collection holds 40 sample requests, and each instance serves its own reference at `/rest/v{version}/help` and a `/metadata` endpoint, which we could not read without an instance (8 of 25). `llms.txt` on support.sugarai.com returned 404 and no Markdown docs were found (0). The 26.1 Developer Guide lists 350 endpoint pages. The five sampled carry an overview and a summary, and the filter page warns about unindexed filters, but none says when not to use an endpoint (11 of 20). Arguments are tabled with type and required flag. Record bodies are described only as `\u003crecord field\u003e`, and filters are a free-form expression (7 of 15). Every sampled page has a request and response example, and a separate page lists 21 exception classes with HTTP codes and error labels. The examples carry dates from 2013 and 2014 (10 of 15). The API is versioned in the path, a table maps each Sugar release to its REST version, and each endpoint page has a change log. No dated API changelog was found (12 of 15).", "security": "Tokens come from an OAuth 2.0 password grant that sends a user's username and plaintext password. The default `client_id` is `sugar` with an empty secret, the reference says there is no scope implementation, and an admin can obtain a token as any user through `/oauth2/sudo/:user_name`. Access tokens last 60 minutes and refresh tokens up to two weeks, both configurable in SugarIdentity (12 of 30). A token is limited by the user's roles and teams. No read-only token type or confirmation step for destructive calls was found (10 of 20). Records hold emails, notes and case text, and no prompt-injection guidance was found (3 of 15). SugarIdentity keeps an exportable audit log of logins, record audit endpoints exist (`/:module/:record/audit`), and access logs are available in SugarCloud Insights (10 of 15). security.txt is valid until 1 April 2027. The trust page lists SOC 2 Type II, ISO/IEC 27001:2022 and a CSA STAR listing, and the security FAQ states a bug bounty programme and patch targets of 14 days for critical flaws. The advisories page is closed to us by robots.txt and was not read (16 of 20).", "transparency": "Closed service with clear terms that name the contracting entity by region, SugarAI Software Inc. for most customers (15). The Customer Terms of Service and DPA of 7 April 2026, the security FAQ of August 2025 and the trust page agree on 120 days of access after termination followed by deletion, regional hosting on AWS and 30-day backups. The AI Supplemental Terms say customer input and output are not used to train third-party or public models without consent, and allow deidentified aggregate use (25 of 30). An end-of-support plan gives each on-site version 24 months with dated ends, SugarCloud upgrades come with seven days' notice, and older REST versions stay available. No API deprecation policy with notice periods was found (14 of 20). The sub-processor list names each company with country and service, OpenAI among them for AI capabilities, and the DPA sets 30 days' prior notice of sub-processor changes under the standard contractual clauses (17 of 20)." }, "sources": [ { "what": "web services overview and REST version table, 26.1", "url": "https://support.sugarai.com/documentation/sugar_developer/sugar_developer_guide_26.1/integration/web_services/", "seen": "2026-10-09" }, { "what": "REST API guide with authentication, 26.1", "url": "https://support.sugarai.com/documentation/sugar_developer/sugar_developer_guide_26.1/integration/web_services/rest_api/", "seen": "2026-10-09" }, { "what": "REST endpoint index, 350 pages, 26.1", "url": "https://support.sugarai.com/documentation/sugar_developer/sugar_developer_guide_26.1/integration/web_services/rest_api/endpoints/", "seen": "2026-10-09" }, { "what": "endpoint page, GET /\u003cmodule\u003e/filter", "url": "https://support.sugarai.com/documentation/sugar_developer/sugar_developer_guide_26.1/integration/web_services/rest_api/endpoints/modulefilter_get/", "seen": "2026-10-09" }, { "what": "endpoint page, POST /bulk", "url": "https://support.sugarai.com/documentation/sugar_developer/sugar_developer_guide_26.1/integration/web_services/rest_api/endpoints/bulk_post/", "seen": "2026-10-09" }, { "what": "endpoint page, POST /oauth2/token", "url": "https://support.sugarai.com/documentation/sugar_developer/sugar_developer_guide_26.1/integration/web_services/rest_api/endpoints/oauth2token_post/", "seen": "2026-10-09" }, { "what": "endpoint page, POST /oauth2/sudo/:user_name", "url": "https://support.sugarai.com/documentation/sugar_developer/sugar_developer_guide_26.1/integration/web_services/rest_api/endpoints/oauth2sudouser_name_post/", "seen": "2026-10-09" }, { "what": "endpoint page, PUT /\u003cmodule\u003e/:record", "url": "https://support.sugarai.com/documentation/sugar_developer/sugar_developer_guide_26.1/integration/web_services/rest_api/endpoints/modulerecord_put/", "seen": "2026-10-09" }, { "what": "API exceptions, 25.1 guide", "url": "https://support.sugarai.com/documentation/sugar_developer/sugar_developer_guide_25.1/integration/web_services/rest_api/api_exceptions/", "seen": "2026-10-09" }, { "what": "the lead's page, web services in the 14.0 guide", "url": "https://support.sugarai.com/documentation/sugar_developer/sugar_developer_guide_14.0/integration/web_services/", "seen": "2026-10-09" }, { "what": "API documentation portal", "url": "https://apidocs.sugarcrm.com/", "seen": "2026-10-09" }, { "what": "Postman collection, read as the description file the viewer page links and not as the rendered page", "url": "https://rest.apidocs.sugarcrm.com/", "seen": "2026-10-09" }, { "what": "SugarCloud Policy Guide, rate limits, upgrades, backups", "url": "https://support.sugarai.com/resources/sugar_cloud_policy_guide/", "seen": "2026-10-09" }, { "what": "SugarCloud offerings, sandboxes and storage", "url": "https://support.sugarai.com/resources/sugar_cloud_offerings/", "seen": "2026-10-09" }, { "what": "supported versions and end-of-support plan", "url": "https://support.sugarai.com/resources/supported_versions/", "seen": "2026-10-09" }, { "what": "SugarIdentity guide, token lifetimes and audit log", "url": "https://support.sugarai.com/documentation/sugaridentity/sugaridentity_guide/", "seen": "2026-10-09" }, { "what": "pricing", "url": "https://sugarai.com/pricing", "seen": "2026-10-09" }, { "what": "customer agreements index", "url": "https://sugarai.com/legal/customers", "seen": "2026-10-09" }, { "what": "Customer Terms of Service, PDF published 7 April 2026", "url": "https://framerusercontent.com/assets/eu2GiGUMAeMAwAn8rqawpURGnP4.pdf", "seen": "2026-10-09" }, { "what": "Data Processing Addendum, PDF published 7 April 2026", "url": "https://framerusercontent.com/assets/iDR3taJQIUfbPX5UYtIdfgnPp8.pdf", "seen": "2026-10-09" }, { "what": "Evaluation Agreement, PDF", "url": "https://framerusercontent.com/assets/tk4b1KNyAQIrGY996hxfB5Rzc1g.pdf", "seen": "2026-10-09" }, { "what": "AI Supplemental Terms", "url": "https://sugarai.com/legal/ai-supplemental-terms", "seen": "2026-10-09" }, { "what": "privacy policy, effective 7 April 2026", "url": "https://sugarai.com/legal/privacy-policy", "seen": "2026-10-09" }, { "what": "sub-processor list", "url": "https://sugarai.com/legal/sub-processors", "seen": "2026-10-09" }, { "what": "security and trust page", "url": "https://sugarai.com/legal/security-trust", "seen": "2026-10-09" }, { "what": "SugarCloud Information Security FAQs, PDF updated August 2025", "url": "https://framerusercontent.com/assets/IMdf39dL7MS0N8OmN7XoiQKhBs.pdf", "seen": "2026-10-09" }, { "what": "status page", "url": "https://status.cloud.sugarai.com/", "seen": "2026-10-09" }, { "what": "status incident feed", "url": "https://status.cloud.sugarai.com/feed.rss", "seen": "2026-10-09" }, { "what": "security.txt", "url": "https://sugarai.com/.well-known/security.txt", "seen": "2026-10-09" }, { "what": "rebrand press release, 13 April 2026", "url": "https://sugarai.com/press-releases/sugarcrm-unveils-new-brand-identity-as-sugarai-declaring-the-next-generation-of-crm", "seen": "2026-10-09" }, { "what": "integrations page", "url": "https://sugarai.com/implementation/integrations", "seen": "2026-10-09" }, { "what": "vendor repositories", "url": "https://api.github.com/orgs/sugarcrm/repos", "seen": "2026-10-09" }, { "what": "robots.txt that closes the agreement and advisory pages", "url": "https://support.sugarai.com/robots.txt", "seen": "2026-10-09" }, { "what": "domain registration", "url": "https://rdap.verisign.com/com/v1/domain/sugarai.com", "seen": "2026-10-09" } ], "openQuestions": [ "unchecked: the security advisories under support.sugarai.com/resources/security/, which robots.txt disallows. No advisory from the last 12 months was read, so no deduction was considered", "unchecked: the agreement pages under support.sugarai.com/resources/master_subscription_agreements/, which robots.txt disallows. The Customer Terms of Service, DPA and Evaluation Agreement were read as the PDFs linked from sugarai.com/legal/customers", "unchecked: release notes and release dates for Sugar 26.1 and any later SugarCloud release. The documentation index is drawn by script and no release notes link was reached", "unchecked: the SugarClub community at sugarclub.sugarai.com, which answered with a bot check", "unchecked: apidocs.sugarai.com, the address the marketing site links, which did not answer. The same portal was read at apidocs.sugarcrm.com", "unchecked: prices for Sugar Serve, Sugar Market and Sugar Enterprise, which sit behind tabs the pricing page did not show our reader", "unchecked: the host name of a SugarCloud instance, so whether the API answers on a vendor domain was not established", "unchecked: the in-instance reference at `/rest/v{version}/help` and the `/metadata` endpoint, which need a customer instance", "unchecked: the bug bounty programme's public page and scope. The security FAQ states that one exists", "unchecked: web logic hooks or any other webhook mechanism, whose documentation page was not reached", "The AI Supplemental Terms forbid connecting third-party AI agents or MCP connectors to the APIs without Sugar's approval, and the Customer Terms of Service forbid benchmarking, availability and performance testing. Both matter before any probe is run", "The lead was right about the REST and legacy SOAP APIs. It pointed at the 14.0 guide, whose version ended support on 30 April 2026. The current guide is 26.1 with REST v11.27. The vendor renamed itself from SugarCRM to SugarAI on 13 April 2026 and its site moved to sugarai.com", "No SLA, OpenAPI file, `llms.txt`, self-serve trial or API deprecation policy was found in the reviewed pages" ] }, "negative": 0, "verdict": "The REST reference covers 350 endpoint pages with filters, field selection, bulk calls and upsert by `sync_key`. SugarAI's AI Supplemental Terms forbid connecting a customer's or third party's AI agent or MCP connector to the APIs unless Sugar has approved it, tokens carry no scopes, and no OpenAPI file, trial or SLA was found.", "bestFor": "Companies already running Sugar Sell, Serve or Enterprise that want an agent to read and write records under a named user's roles, and that have Sugar's approval for the integration.", "strengths": [ "The 26.1 Developer Guide lists 350 REST endpoint pages, each with argument tables, a request and response example and a per-endpoint change log", "List calls take `fields`, `view`, `max_num` (default 20), `offset`, `order_by` and a filter grammar with 13 operators plus `$and` and `$or`", "`/integrate` endpoints upsert by `sync_key`, and `/bulk` runs a sequence of calls in one request with a status per call", "The Customer Terms of Service, the DPA and the security FAQ agree that customer data stays available for 120 days after termination and is then deleted", "SOC 2 Type II and ISO/IEC 27001:2022 per the trust page, a valid security.txt, and a public sub-processor list with countries" ], "weaknesses": [ "The AI Supplemental Terms forbid connecting customer-owned or third-party AI systems, agents or MCP connectors to the Services or APIs except through functionality Sugar has approved. This matters before any probe is run", "Access tokens come from an OAuth 2.0 password grant with a user's plaintext password, and the reference says there is no scope implementation", "No OpenAPI file or `llms.txt` was found. The published Postman collection holds 40 sample requests, dated 14 August 2025", "No trial signup, free tier or SLA was found. Sugar Sell starts at $68 a user a month billed annually and other products are quoted by sales", "SugarCloud may block an IP address sending more than 20 requests a second, and no 429 or Retry-After behaviour is documented", "The Customer Terms of Service forbid performing or disclosing benchmarking, availability or performance testing of the Services" ], "agentNotes": [ "Confirm that Sugar has approved the agent integration before connecting. The AI Supplemental Terms forbid unapproved AI agents and MCP connectors on the APIs", "POST to `/rest/v11_27/oauth2/token` with `grant_type` `password` and a `platform` other than `base`, `mobile` or `portal`, or the login can end the user's own session", "Send the access token in the `OAuth-Token` header. It lasts 60 minutes by default, so store the refresh token and not the password", "Stay under 20 requests a second on SugarCloud and reuse one session for batches. Over-limit traffic is blocked by IP address until support lifts it", "Page with `max_num` and `offset` until `next_offset` is -1, and pass `fields` to keep responses small", "Use `PATCH /integrate/:module/:sync_key_field_name/:sync_key_field_value` for writes that may be retried, since it inserts or updates by `sync_key`" ], "metrics": { "kind": "remote", "measured": false }, "reviewCount": 0, "avgRating": 0, "history": [ { "basis": "public evidence", "confidence": "medium", "grade": "D", "methodology": "0.4", "pending": [ "performance", "tasks" ], "run": "2026-10-01", "runLabel": "October 2026 research run", "score": 49.5 } ], "editorialScores": { "ergonomics": 69, "maintenance": 22, "payments": 10, "reliability": 61, "schema": 48, "security": 51, "transparency": 71 }, "provenanceScore": 70 }, "connect": { "http": "curl -X POST -H Cache-Control:no-cache -H \"Content-Type: application/json\" -d '{\n \"grant_type\":\"password\",\n \"client_id\":\"sugar\",\n \"client_secret\":\"\",\n \"username\":\"\u003cusername\u003e\",\n \"password\":\"\u003cpassword\u003e\",\n \"platform\":\"custom\"\n}' https://\u003csite_url\u003e/rest/\u003cversion\u003e/oauth2/token" }, "letme": { "capability": "https://letme.dev/crm.records", "tool": "https://letme.dev/sugarcrm" }, "notable": [ "SugarCRM renamed itself SugarAI on 13 April 2026, and sugarcrm.com now redirects to sugarai.com (https://sugarai.com/press-releases/sugarcrm-unveils-new-brand-identity-as-sugarai-declaring-the-next-generation-of-crm)", "The AI Supplemental Terms forbid connecting customer-owned or third-party AI systems, agents or MCP connectors to the Services, APIs or Customer Data except through functionality Sugar has made available, supported or approved (https://sugarai.com/legal/ai-supplemental-terms)", "Sugar 25.2 and 26.1 use REST v11.27 at `/rest/v11_27/`. SOAP v4.1 remains at `/service/v4_1/soap.php`, and the guide says integrations should move to REST (https://support.sugarai.com/documentation/sugar_developer/sugar_developer_guide_26.1/integration/web_services/)", "The 26.1 endpoint index lists 350 pages, among them `/bulk`, `/\u003cmodule\u003e/filter`, `/globalsearch`, `/integrate` upserts by `sync_key`, `/\u003cmodule\u003e/:record/audit` and `/oauth2/sudo/:user_name` (https://support.sugarai.com/documentation/sugar_developer/sugar_developer_guide_26.1/integration/web_services/rest_api/endpoints/)", "SugarCloud may block traffic above 20 requests a second from the offending IP address and asks for seven days' notice before heavier use (https://support.sugarai.com/resources/sugar_cloud_policy_guide/)", "The Customer Terms of Service of 7 April 2026 forbid performing or disclosing benchmarking, availability or performance testing, and require a subscription for each user of an external application that reaches Sugar data (https://framerusercontent.com/assets/eu2GiGUMAeMAwAn8rqawpURGnP4.pdf)", "The official Postman collection holds 40 sample requests against `v11_21` and is dated 14 August 2025 (https://rest.apidocs.sugarcrm.com/)" ], "area": "business", "details": [ { "label": "APIs", "value": "REST v11.27 at `https://\u003csite_url\u003e/rest/v11_27/` for Sugar 25.2 and 26.1, JSON in and out. Legacy SOAP v4.1 at `/service/v4_1/soap.php`. Each instance serves its own reference at `/rest/v{version}/help`" }, { "label": "Products covered", "value": "Sugar Sell, Sugar Serve and Sugar Enterprise, on SugarCloud or on-site. Sugar Market has a separate REST API that this listing does not grade" }, { "label": "Read and write", "value": "350 endpoint pages in the 26.1 guide. Generic `/\u003cmodule\u003e` create, read, update and delete for any module, relationships through `/link`, files, mass update, duplicate check, lead conversion, forecasts, quotes, emails, calls, meetings and SugarBPM" }, { "label": "Credentials", "value": "OAuth 2.0 password grant with a user's username and password, `OAuth-Token` header, 60-minute access token and refresh token of up to two weeks. No scopes. Admin sudo to any user" }, { "label": "Rate limits", "value": "SugarCloud may block an IP address above 20 requests a second. SELECT queries end after 120 seconds. Seven days' notice through a support case to exceed the limit" }, { "label": "Pagination and filters", "value": "`max_num` (default 20), `offset` and `next_offset`, `fields`, `view`, `order_by`, `q`, and filters with 13 operators such as `$starts`, `$in` and `$gte`, grouped with `$and` and `$or`" }, { "label": "Bulk and upsert", "value": "`POST /bulk` runs calls in sequence and returns a status for each. `/integrate/:module/:sync_key_field_name/:sync_key_field_value` inserts or updates by `sync_key`" }, { "label": "Errors", "value": "JSON with `error` and `error_message`. 21 documented exception classes, among them 401 `need_login`, 403 `not_authorized`, 409 `edit_conflict`, 422 `invalid_parameter` and 503 `maintenance`" }, { "label": "Audit", "value": "SugarIdentity audit log of logins with CSV export, record audit endpoints, and PHP error and access logs in SugarCloud Insights" }, { "label": "Certifications", "value": "SOC 2 Type II, ISO/IEC 27001:2022 and a CSA STAR registry listing per the trust page. The security FAQ states a bug bounty programme" }, { "label": "Status", "value": "status.cloud.sugarai.com on Better Stack, with components per region and cluster for Sugar Cloud, SugarIdentity, Market, Discover and Predict" }, { "label": "Data handling", "value": "Hosted on AWS in the United States, the United Kingdom, Germany and Australia per the trust page, with data kept in the chosen region. Daily backups kept 30 days. Data available for 120 days after termination, then deleted" }, { "label": "Upgrades", "value": "SugarCloud instances are upgraded within 30 days of each release with seven days' notice and no opt-out. On-site versions get 24 months of support" }, { "label": "Client", "value": "`ventana`, a JavaScript REST client under Apache-2.0 on GitHub, last pushed on 16 January 2026. No other official SDK was found" } ], "unitPrices": [ { "item": "Sugar Sell Standard+", "unit": "seat-month", "usd": 68, "note": "billed annually" }, { "item": "Sugar Sell Advanced+", "unit": "seat-month", "usd": 98, "note": "billed annually" }, { "item": "Sugar Sell Premier+", "unit": "seat-month", "usd": 155, "note": "billed annually" }, { "item": "Sugar Connect+ add-on", "unit": "seat-month", "usd": 20, "note": "billed annually, on top of a Sell plan" } ], "provenance": { "legalEntity": "SugarAI Software Inc.", "domain": "sugarai.com", "domainRegistered": "2018-03-19", "endpointOnVendorDomain": false, "terms": "https://framerusercontent.com/assets/eu2GiGUMAeMAwAn8rqawpURGnP4.pdf", "privacy": "https://sugarai.com/legal/privacy-policy", "statusPage": "https://status.cloud.sugarai.com", "changelog": "", "securityTxt": "valid", "checked": "2026-10-09", "notes": [ "The Customer Terms of Service (published 7 April 2026) name the contracting entity by region. It is SugarAI Software Inc., a Delaware corporation at 548 Market Street PMB 59423, San Francisco, for all regions except Australia and New Zealand (SugarAI Australia Pty Ltd) and new UK customers (SugarAI UK Limited). California law governs outside the listed regions.", "The terms are a PDF on framerusercontent.com, the asset host of the vendor's Framer site, linked from sugarai.com/legal/customers. The same agreements on support.sugarai.com sit under a path robots.txt disallows.", "The API answers on each customer's instance at `https://\u003csite_url\u003e/rest/`. The host name of a SugarCloud instance was not established, so the endpoint is recorded as not on the vendor's domain.", "The privacy policy (effective 7 April 2026) covers the websites and the products and says Customer Data is processed under the subscription agreement.", "sugarai.com/.well-known/security.txt gives security@sugarcrm.com and expires on 1 April 2027.", "No dated API changelog or release notes page was reached. The documentation index lists its topics by script.", "RDAP gives 2018-03-19 for sugarai.com and 2004-03-05 for sugarcrm.com. The rename from SugarCRM to SugarAI was announced on 13 April 2026." ], "score": 70, "checks": [ { "check": "Legal entity named", "value": "SugarAI Software Inc.", "points": 20, "max": 20, "state": "ok" }, { "check": "Domain age", "value": "sugarai.com, registered 2018-03-19 (8 years)", "points": 11, "max": 15, "state": "part" }, { "check": "Endpoint on the vendor's domain", "value": " is not on sugarai.com", "points": 0, "max": 15, "state": "no" }, { "check": "Terms of service", "value": "published", "points": 10, "max": 10, "state": "ok" }, { "check": "Privacy policy", "value": "read, states 7 of the 8 things a reader expects", "points": 9.3, "max": 10, "state": "part" }, { "check": "Status page", "value": "status.cloud.sugarai.com", "points": 10, "max": 10, "state": "ok" }, { "check": "Changelog", "value": "not found", "points": 0, "max": 10, "state": "no" }, { "check": "security.txt", "value": "valid", "points": 10, "max": 10, "state": "ok" } ], "policies": [ { "kind": "terms", "url": "https://framerusercontent.com/assets/eu2GiGUMAeMAwAn8rqawpURGnP4.pdf", "state": "not-read", "points": 10, "max": 10 }, { "kind": "privacy", "url": "https://sugarai.com/legal/privacy-policy", "state": "read", "readAt": "2026-10-09", "words": 7320, "points": 9.3, "max": 10, "expected": [ { "key": "privacy.date", "label": "Gives the date it was last updated", "found": false }, { "key": "privacy.collected", "label": "Says what personal data is collected", "found": true, "quote": "Personal data we collect and process (categories of data)" }, { "key": "privacy.retention", "label": "Says how long data is kept", "found": true, "quote": "SugarAI’s policy is to retain personal data no longer than (a) is necessary to fulfil the purposes for which the personal data is processed, (b) if processing is based on consent, until you withdraw your consent, or (c) if processing is based on a legitimate interest of SugarAI, until you object to such processing." }, { "key": "privacy.processors", "label": "Says who else receives the data", "found": true, "quote": "We may also use third party service providers including digital marketing service providers that conduct marketing activity on our behalf." }, { "key": "privacy.sale", "label": "Says whether personal data is sold or shared for advertising", "found": true, "quote": "We do not in any event sell or lease any of your personal information." }, { "key": "privacy.rights", "label": "Says what rights people have over their data", "found": true, "quote": "Restriction of processing and right to object: You can also request that SugarAI restrict (without deleting) further processing of your personal data: (i) if you state that your personal data is incorrect, for as long as we need to verify the accuracy of the personal data, (ii) if there is no legal basis for SugarAI t…" }, { "key": "privacy.contact", "label": "Gives a privacy contact", "found": true, "quote": "If you have any questions on this Privacy Policy or any of our data processing practices, please contact dataprivacy@SugarAI.com or SugarAI Software Inc., 548 Market Street, PMB 59423, San Francisco, CA 94104-5401, USA, c/o General Counsel.", "says": "dataprivacy@SugarAI.com" }, { "key": "privacy.transfers", "label": "Says where data is transferred or stored", "found": true, "quote": "…a variety of legal mechanisms, including the Data Privacy Framework Program and contracts such as the standard contractual clauses published by the European Commission under Commission Implementing Decision 2021/914, to help protect your rights and enable these protections to travel with your data.", "says": "Relies on standard contractual clauses and the Data Privacy Framework" } ], "notes": [ { "date": "2026-10-08", "text": "Lookup parameters from the relationship intelligence products may be passed to third-party content providers, which may keep them to optimise their own services.", "quote": "Supplemental usage data will not be shared with third parties except for lookup parameters which may be provided to third party content providers for the content providers to provide the enriched data response and which they may retain for optimizing their services." }, { "date": "2026-10-08", "text": "Sugar Sell, Sugar Serve and Sugar Market include control software that regularly sends usage data, which may include IP address and counts of records accessed, to SugarAI.", "quote": "Our relationship management products (i.e., Sugar Sell, Sugar Serve or Sugar Market) also includes critical control software that regularly transmits certain usage data (including potential personal data such as IP address, number of records accessed" } ] } ] }, "pageJsonUrl": "https://www.anchorterminal.com/tools/sugarcrm.json", "live": { "slug": "sugarcrm", "vendorStatus": { "page": "https://status.cloud.sugarai.com", "indicator": "unknown", "summary": "no machine-readable status found", "checkedAt": "2026-10-10T00:51:18.298826618Z" }, "pages": [ { "url": "https://sugarai.com/pricing", "kind": "pricing", "status": 200, "checkedAt": "2026-10-09T18:46:13.493112131Z", "changedAt": "0001-01-01T00:00:00Z", "fingerprint": "61ca2f4a5bc1" }, { "url": "https://sugarai.com/legal/privacy-policy", "kind": "privacy", "status": 200, "checkedAt": "2026-10-09T18:46:11.255505688Z", "changedAt": "0001-01-01T00:00:00Z", "fingerprint": "5755ea21e665" } ], "updatedAt": "2026-10-10T00:51:18.298826618Z" } } }